Shopify is one of the most popular ecommerce platforms, and it's no surprise that many businesses rely on it to manage their online store. With its user-friendly interface, a wide range of features, and a large selection of apps and themes, Shopify is a great choice for businesses of all sizes.
However, as with any software, there may be times when you need to get in touch with customer service for help. Whether you're experiencing technical difficulties, have a billing question, or just need some guidance on how to use certain features, Shopify has an extensive knowledge base of self-service guides to help.
In the event you need to contact the company for more direct assistance, you can reach agents through the Shopify Help Center.
To use the Help Center, Shopify requires that you log in with your Shopify account so that any answers can be personalized to your specific store.
The Help Center provides resources at the top of the page for some common inquiries, such as how to get started with Shopify, migrating a business to Shopify, the low-down on the Shopify admin, and general questions about billing, finances, and staff accounts.
By searching or asking a question in the search bar, you will be provided with resources related to your question. In many cases, the articles available in the Help Center will help you achieve a resolution to your problem.
If you’ve exhausted your ability to find an answer to your question in the Help Center, you can start a chat with the Help Center Assistant on the right-hand side of the page:
This AI chatbot will provide resources based on your inquiry, which may also provide the solution to your problem. If not, you can ask to speak to a human:
The chatbot will continue to attempt to answer your inquiry, but if you ask to speak with a Support Advisor, you will eventually reach a real, live human (we think?):
Long ago, there used to be real humans answering phone calls at Shopify. I know this, because I was one of them.
These days, you can only call Shopify if you have an issue with your POS (Point of Sale) system. It is very likely that these agents are unable to answer calls that are not related to POS problems, but it is still a way to contact Shopify.
Inside the Shopify POS app, click on Support, then Contact Support. There you’ll find the Shopify customer service phone number: 1-844-688-4796.
Ways you used to be able to contact Shopify customer service, but no longer can:
If any of the above are unhelpful, you can always browse the Shopify Community. Chances are quite high you’re not the first person to experience your current problem, and a quick search of the Shopify Community will provide answers from experienced Shopify users as well as Shopify staff.
The bad news is, it’s not that easy to get in touch with a real person at Shopify Support. The good news is, those AI chatbots are well-trained on likely millions of interactions, and definitely can point you in the right direction!
The wealth of resources available in the Shopify Help Center, Shopify Community, and Shopify Live Chat should be able to provide a prompt resolution to your inquiry.
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