Using Post-Purchase Surveys to Gain Deeper Customer Insights & Enhance ROI
Explore everything you need to know about post-purchase surveys. Dig in to why they matter, the 5 must-ask questions for valuable survey data, and how to leverage response data for massive growth.
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Overview
Your Definitive PPS Guide
In this definitive guide on post-purchase surveys, you'll learn:
How to further map revenue back to the customer journey in order to evaluate the performance of your marketing channels.
Results from over 170K PPS responses, highlighting customer-reported time from brand/product discovery to actual purchase.
How to compare customer time to purchase by each individual channel, and reveal the impact of word-of-mouth.
How to enhance your benchmarking data by comparing your brand's performance to other merchants.
What You'll Get
In this guide, you'll learn:
Why post-purchase surveys matter, and the benefits of integrating your eCommerce store with Triple Whale & Kno. You'll also discover the 5 must-ask questions for post-purchase surveys, and identify how to use post-purchase survey data best. Finally, you'll get detailed survey insights from from one of KNO's top GMV fashion brands.
