Gorgias

Overview

1. Monitor and analyze customer support interactions
2. Track ticket volume, response, and resolution metrics
3. Optimize support strategies with actionable insights

Gorgias, the premier customer support platform for Shopify, transforms customer interactions into meaningful connections. Paired with Triple Whale, you gain a comprehensive understanding of your support metrics, from ticket creation to resolution, all within Triple Whale.

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Data Sources:

Core Uses

1. Monitor and analyze customer support interactions
2. Track ticket volume, response, and resolution metrics
3. Optimize support strategies with actionable insights

Key Metrics

• Tickets Created: Number of new support tickets opened
• Tickets Replied: Count of tickets responded to by support
• Response Time: Average time taken to respond to a ticket
• Resolution Time: Average time taken to resolve a ticket

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