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Shopify Customer Service: Here’s How To Easily Get in Touch
Last Updated:  
January 24, 2023

Shopify Customer Service: Here’s How To Easily Get in Touch

Shopify is one of the most popular e-commerce platforms, and it's no surprise that many businesses rely on it to manage their online store. With its user-friendly interface, a wide range of features, and a large selection of apps and themes, Shopify is a great choice for businesses of all sizes. However, as with any software, there may be times when you need to get in touch with customer service for help. Whether you're experiencing technical difficulties, have a billing question, or just need some guidance on how to use certain features, Shopify's customer service team is available to assist you.

To get in touch with Shopify support, the first step is to go to the Shopify help center at https://help.shopify.com/en/support/support-type. From there, you will need to log in to your store. Once logged in, you will be able to select a topic related to your problem. Shopify's help center offers a wide range of articles that cover various topics, such as starting a store, store management, store settings, sales channels, account, order management, apps, and money.

In most cases, the articles available in the help center will be able to answer your question upfront. However, if none of the subtopics are efficient at answering your question, then you can get in touch with their support team directly. Here are the different ways to get in touch with Shopify support:

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4 ways to get in touch with Shopify support

Shopify Customer Service Chat

Chatting is the most efficient way to speak directly with a representative as soon as possible. You can start a chat by selecting the "Chat with an agent" option on the help center. Available 24/7, a representative will be available to assist you in real-time. This option is perfect if you need quick assistance with a specific issue and don't want to wait for a call back. Some topics that the agent can help with are online payment issues, order number issues, issues related to your customers, and anything related to a Shopify App provider.

Shopify Phone Number

While there isn't a toll-free number to contact Shopify Support, you can request a call back from an agent by selecting the "Request a call" option on the help center. This option is not available 24/7, but you can leave a message and an agent will call you back as soon as possible. This option is great if you prefer to discuss your issue over the phone and have a more in-depth conversation. We recommend this for discussing certain tools in your store that are not working properly, automations you want to create, and best practices across your store to set you up for success.

Shopify Email

If you prefer to leave a message, you can use the "Leave a message" option on the help center. An agent will respond to your message as soon as possible. This option is ideal if you don't need an immediate response but would like to receive an answer to your question in a timely manner. We recommend reserving this option for non-urgent items, such as information on new product features, services provided by a partner agency or general requests.

Shopify Customer Community

You can also post a question in the Shopify community, where other merchants and experienced users can help you with your question. This option is great if you're looking for advice or tips from other business owners who have had similar issues. Here you will find other merchants that might deal with similar issues, people using new tools in the ecosystem and answers related to creating new ad campaigns.

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Additional Shopify Customer Support Resources

In addition to these support options, Shopify also offers a vast collection of resources to help you with your online store. This includes a comprehensive knowledge base, a community forum, and a set of video tutorials that cover a wide range of topics.

Shopify Help Center 

The help center is a great place to start if you're looking for answers to common questions. It's searchable and organized by topic, making it easy to find the information you need. For example, if you're unsure how to set up shipping rates for your store, you can search the knowledge base for instructions. This is a great resource for businesses that prefer to find answers to their questions on their own.

Shopify Discussion

The Shopify Discussion forum is a great place to connect with other merchants and experienced users and get answers to questions from people who have had similar issues. You can also share your own tips and advice with other business owners. The forum is a great resource for businesses that want to connect with other shopify users and gain valuable insights from their experiences.

Shopify Video Tutorials

The video tutorials are another great resource. They cover a wide range of topics, from setting up your store to customizing your theme, and are a great way to learn about Shopify's features. The video tutorials are easy to understand and follow, making it a great resource for businesses that prefer to learn through visual aids.

Conclusion

It's important to note that Shopify's customer service team is dedicated to providing the best possible assistance to its users. They are knowledgeable, responsive and ready to help you with any issues you may have with your store. Additionally, Shopify's resources such as the knowledge base, community forum, and video tutorials, are constantly updated to ensure that they provide the most up-to-date and relevant information.

In conclusion, Shopify customer service is available to help you with any issues you may have with your online store. You can reach them via request a call back, chat, leave a message or post the question within the Shopify community. Additionally, Shopify offers a wealth of resources, including a knowledge base, community forum, and video tutorials, to help you learn how to use the platform and grow your business. Whether you're new to e-commerce or an experienced online seller, Shopify has everything you need to run a successful online store.

About the Author

Rabah Rahil

Live in Austin. Ride a @BoostedBoards. CMO at @TryTripleWhale. Marketing, Tech, Outdoors, Photography, Webdev and Stoicism.

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